Problem With Getnumber Retries And Vbs Validation

[ktruk]

Hi, I have a problem with the GetNumbers module: I have a simple test script which simply runs the verify VBS and returns either "verify_passed" or "verify_failed", which works okay. (see the VBS in the log snippet below).

 

I have 0 min/max digits set (ie: disabled)

I have 2 retries and 8 seconds between retries.

 

The "paths" are set as follows:

 

on {success} goto [DateThankyou]

on {fail} goto [DateInvalid]

on {timeout 6} goto [DateInvalid]

 

If I enter a number which passes, the "success" path is taken. (okay/expected)

If I enter a hash, the "fail" path is taken. (okay/expected)

If I make no entry, I get 3 plays of the intro wav and 8 second delays, then the fail path. (okay/expected)

If I enter a number which fails validation, then the "failed validation" wav plays. (okay/expected)

If I enter a number which fails validation, then the "failed validation" wav plays. Then a good number which passes, then take the success path. (okay/expected)

If I make 3 bad entries, I get the fail path taken, BUT as the wav specified in the next module begins to play (R12B1.wav) at: 005546.90 this wav is cut-off before it begins and the 3rd "failed validation" wav plays instead, followed by a hangup. IE: the next module is skipped and ignored.

 

EITHER the 3rd replay of the "failed validation" message should be skipped and the fail-path taken, then whatever happens there should run. OR this 3rd message should play, followed by the module taking the fail-path OR there should be a path for "MaxRetries" which is taken instead.

 

System is WinXP Pro, VG4Tapi v5.2.5058.

 

Can you fix or suggest a work around please? Many thanks.

 

(script attached)

 

005546.80  11 timer clear
005546.80  11 rv    lg add [DateGet]{12345}
005546.80  11 eng   run verification
005546.80  11 rv    replace start: ['variable length date checking

d = "$RV[DateGet]"
pindate = "22365"

If d = pindate then
ok = "verify_passed"     'date good
else
ok = "verify_failed"     'date bad
End if

set vg = CreateObject("VoiceGuide.CommandLink")
vg.Run_ResultReturn $RV_LineID, ok
set vg = nothing
]
005546.80  11 rv    ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[ScriptsPath]{D:\VG\KTRDEV16B\}[ScriptPath]{D:\VG\KTRDEV16B}[$RV_STARTTIME]{28/06/2007 00:55:26}[$RV_DEVICEID]{11}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{20}[$RV_DNIS]{6240}[DNIS]{6240}[DateGet]{12345}[DateGet]{12345}[DateGet]{12345}
005546.80  11 rv    replace end: ['variable length date checking

d = "12345"
pindate = "22365"

If d = pindate then
ok = "verify_passed"     'date good
else
ok = "verify_failed"     'date bad
End if

set vg = CreateObject("VoiceGuide.CommandLink")
vg.Run_ResultReturn 11, ok
set vg = nothing
]
005546.80  11 eng   copy of verification script ran: vbs_11_3_0628005546.vbs
005546.83  11 Run Script waiting. iRunWait=1 (shellid=2392, process=940)
005546.83  11 timer set 1  EV_TIMEOUT_CHECKONSTATE
005546.89  11 cl    Run_ResultReturn >>verify_failed<<
005546.89  11       ScriptEventCode 9220 iLineState=1301
005546.89  11       LsGetNbrsRxDigits EV_UNKNOWN_9220
005546.89  11       getnbr EV_MODGETNBRS_VERIFY_FAIL
005546.90  11       getnbr iCurrReplayCount > maxReplayCount
005546.90  11 timer clear
005546.90  11 state [DateInvalid] Playing
005546.90  11 state [DateInvalid] Playing (R12B1.wav)
005546.90  11 play set playid=65453
005546.92  11       PlaySoundStart ok [R12B1.wav]
005546.92  11 timer clear
005546.92  11 RunModule PLAY end
005546.92  11       getnbr lPlayId=65453
005546.92  11 state [DateGet] Playing (PINDATEFAILED.wav)
005546.92  11 play set playid=65468
005546.94  11       PlaySoundStart ok [PINDATEFAILED.wav]
005546.94  11 timer clear
005548.86  11 play  end current play (playid=65468)
005548.87  11       ScriptEventCode 8001 iLineState=1300
005548.87  11       LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED
005548.87  11 timer set 10  EV_TIMEOUT_HANGUP
005548.87  11 timer set 1  EV_TIMEOUT_GOTOMODULE
005549.90  11 timer fired EV_TIMEOUT_GOTOMODULE
005549.90  11       ScriptEventCode 9002 iLineState=1301
005549.90  11       LsGetNbrsRxDigits EV_TIMEOUT_GOTOMODULE
005549.90  11 rv    lg add [DateInvalid]{}
005549.90  11 rv    ns add [DateInvalid_PathTaken]{timeout}
005549.90  11 timer clear
005549.90  11 rv    lg add [Hangup Time]{28/06/2007 00:55:49}
005549.90  11 state Hanging up call... [Hangup Module]
005549.90  11 RecSoundStop ok
005549.92  11       PlaySoundStop err=0
005549.92  11 timer set 2  EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP
005549.92  11 fnHangupCall end
005549.92  11 tapi  Reply (LineEvReply) ok 66256 0 LineCallState=CONNECTED
005550.08  11 callinfo DEVSPECIFIC
005550.08  11 tapi  callstate IDLE 65896 0 0
005550.08  11 WorkingMode@Idle=
005550.08  11 timer clear
005550.08  11       WriteToLogFiles_CurrScriptOnly start
005550.08           WriteToLogFiles_DoWrite start (D:\VG\KTRDEV16BdoDateTest5)

0doDateTest5.vgs

[ktruk]

...Oh, and just to be clear, the VBS validation code has been edited down to the basics and is not just doing a number equality check (even if the test code posted is) - so I can't just put the "pindate" in the path list as an explicit "{path}" number. I want to use the VBS code and use the GetNumbers retries counter if it can be made to work. Thanks again.

[SupportTeam]

We'll have a look at this on the v5.x development system.

 

In the meantime the easiest workaround would be to move the validating VBScript to a separate module, and loop back to the get numbers module [DateGet] if the validation is failed (after playing some announcement).

[SupportTeam]

Please update the VgMulti.exe file on your system with the one attached to this post (v5.2.5060). This attached version should fix the bug which you have encountered.

VgMulti_5.2.5060.zip

[ktruk]

Whoopee! Another 'issue resolved' successfully! Thank you all.

(PS: whats the going rate for software testers these days?) ;-)